Originally Posted by
mendel
I had a miserable travel experience on the way from New York to Miami, we came to the airport sunday night over 90 minutes before the flight, but the lines were so crazy, so by the time we got to the counter they would not take our luggage, and therefore would not let us fly at all, so I needed to fly on the eve of passover with a connection in atlanta, plus pay a change fee of $150 per person (a total of $600)
If you give up on direct negotiations with Delta, contest the added $600 in charges with your credit card company. If that fails, follow this suggestion:
Originally Posted by
ND76
...You might want to think about filing a small claims case in an appropriate small claims court where you live. Be truthful and accurate in your "complaint" (the document which initiates the action). This type of case is the type of "death by a thousand cuts" situation that big companies avoid by settling out of court.
And whatever else you do,
file a complaint with the U.S. Dept. of Transportation.