Shopfranceinc

[QUOTE=dcpatti;13767991]Got this response today:

Dear Ms. DCPatti,
Thank you for your comments regarding our Choice Seats program, and the example of your situation. The feedback from our Chairman's Preferred members is being documented and will be shared in a written reports to our executive management team. Yours is included in our report today.
We apologize for the challenges this has created for you. I hope we will be able to continue assisting you with your future air travel needs.
XXXX / Supervisor
Chairman's Preferred / Club Services




I got THIS canned response this week that didn't even acknowledge my Chairman Status or anything. It was more like a lecture trying to explain to a toddler why this is beneficial. This letter really rankled me.


Dear shopfranceinc,

Thank you for contacting Customer Relations at US Airways. We appreciate
this opportunity to address your concerns regarding our new Preferred
Seats program. On March 12, 2010 we started the new Preferred Seat
program which allows our Dividend Miles Preferred members to choose
their seats from a separate inventory prior to checking in for their
flight.

This change still allows our Preferred members to select the most
desirable seats on the aircraft. in advance. Non-preferred passengers
must wait until checking in to purchase the most sought-after seats.
Preferred seats are the seats in the front of Coach and in the exit rows
that only Preferred members can book prior to check-in at no charge. Our
Goal is to give Preferred members more access to the best seats in Coach
at the time you book your flight.

Non-Preferred members can only book Choice Seats, combined with
Preferred seats beginning 24 hours before scheduled departure. Because
most Preferred members already have their seat assignments prior to the
check-in window, Preferred members will still have access to the best
seats in Coach.

At this time, Preferred members can only purchase Choice Seats at check
in. Later this year Preferred members will be able to purchase Choice
Seats prior to check-in. The price for Choice Seats varies by
destination and length of flight, and starts at $5 per flight. We can't
guarantee there will always be Preferred seats left on every flight, but
overall Preferred members should have as many, if not more seats to
choose from than in the past. This option will allow our preferred
members the option to purchase a Choice Seat when all of the Preferred
Seats on a particular flight have been selected. US Airways offers
Preferred Seats on all flights with the exception of our Shuttle
Flights. There have been no changes made to the handling Preferred
Seating on Shuttle flights.

Your concerns regarding this change to our Preferred and Choice Seat
programs have been thoroughly documented and forwarded to the Dividend
Miles Department for review and consideration of possible changes in the
future. Comments and concerns from our customers are considered a vital
link to the continued growth and success of US Airways.

I hope the change and the information provided will be helpful in
understanding our new Preferred Seat Policies. We appreciate the
opportunity to address your concerns and hope you continue to choose US
Airways as your preferred carrier.

Sincerely,
[Name Removed]
Representative, Customer Relations
US Airways Corporate Office