Originally Posted by
cfischer
I did

that's why I said I am confused since I
never ran into this problem and 0/20 sounds so bad it is almost hard to believe. I think some sort of an upgrade should be 90+% and concierge level 50+% ... unless you always stay at very busy sold-out business convention times.
UNLESS, of course the OP was not aware of being upgraded when, in actuality, an upgrade was actually what the OP was getting, but never knew it. The question is, does that OP consider only suites, or large corners, or similar to be upgrades?