Originally Posted by
niketrev
You would have got an email confirmation of the cancellation to your email on file as well informing you of the cancellation
This was also odd to me and I asked about why I didn't get an email about the cancellation. They told me no email was generated because no email was entered at the time of reservation (AMEX Travel books my reservations). Although, one would think that my GP number should have populated that information. All in all it's very weird.
Originally Posted by
niketrev
...so to look for points and bonuses and stay credits and half credit toward a free night shows me that you are in this just to benefit.
That doesn't sit too well after reading that part. You already know exactly what you want instead of letting the company asses the issue and handle it as they see fit.
I was pretty clear in my post that my question specifically was about remuneration. At the point I wrote the post everything was done with and nothing could be changed. I had already been forced to stay at the other (nasty) property. I was simply asking for opinions if my request was reasonable (and your position on this is clear).
I work in an industry were problems are common and I always appreciate when a client comes to me with a solution that will rectify the situation and make them happy instead of having me guess what will make them happy, which is why I always have a proposed solution in mind prior to making a complaint. I understand you feel differently and that's cool.
I do appreciate you taking the time to provide feedback.
Warmest,
Jefe