Join Date: Apr 2009
Location: CLEveland, OH USA
Programs: CO PresPlat, UA GS, Marriott Platinum, HHonors Diamond, Fairmont Premier, BA Silver, AVIS PresCircle
Posts: 580
In this case, somewhere one has put their email address into the reservation, profile etc. and by doing so accepted the leagalese that allows them to contact via email. probably no one ever reads the terms and conditions, but did allow email communications.