I took Amtrak from Baltimore to Boston on March 31st using 3000 points. My train was stopped in NY Penn Stn and was told that trains are suspended due to high water in RI due to flooding.. no further arrangements will be made..
They did put people in Acela for people traveling up to New Haven, CT. I spoke to AGR CSR and told them what happened. The nice lady apologized and gave me ticket back to Baltimore and told me I would be credited the points..
I checked last week and I noticed that the points that were credited for the original trip was used to re-book from NY to Baltimore. I called Amtrak and was told that the points were given back because of the original trip interruption.. After that I used the points for another trip.. and they cannot give me credit for it.. I even spoke to the supervisor and she repeated the same thing.. I somehow feel that is wrong..
Now, I need to take a trip tomorrow and looks like I have to shell out from my pocket as my transfer from Starwood Guest Rewards hasn't made it to my AGR accnt yet.. And my 3000 points is gone.. And I am about 1750 points short of the 3000 I need to make that trip tomorrow..
Has anyone had better luck with Amtrak?