Originally Posted by
antonius66
I always found it beneficial to get confirmation of exactly what I would receive, especially depending on some discounted rates that may have not explicitly guaranteed benefits. Also, this provided me with written confirmation in case of any issues.
I find that very true for IC, but not true for Hyatt. The Hyatt benefits are quite clear. It's very rare that I contact a Hyatt property in advance. When I do, it's more likely to be something such as traveling with friends, would appreciate rooms on the same floor.