1K Voice still answers
Although I no longer hear from specific CR specialists with emails like
1KVoice2 etc. In fact, was surprised and delighted last week. Wrote a non-.....y email explaining that my daughter and son-in-law were flying on my award miles in First and, because of schedule changes ended up with RJs and a coach segment. I didn't demand anything, just asked whether it seemed right and fair. I got a PHONE CALL for a delightful UA CR agent who pretty much asked me what I wanted, and whether I wanted it for me or for the "kids" - I chuckle a bit because my son in law is a Marine captain who has done multiple tours in Iraq and isn't really a kid!!!!
I didn't push -- she offered two vouchers for them, I accepted and the whole deal left me pleased. Hope you write 1KVoice and have a similar expereince!