FlyerTalk Forums - View Single Post - Stolen Item from Luggage - Where to claim?
Old Apr 13, 2010 | 5:09 pm
  #121  
Gumbieben
 
Join Date: Mar 2008
Location: Brick Lane... much better than smelly Shoreditch!
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Originally Posted by LTN Phobia
We shouldn't have the illusion of security once the bags are out of our sight - that's the reality, sad as it is - and should take every precaution to minimise the risk.
Yes I agree... but BA cannot deny they have no Liability for pilferage of items in their care.

I was writing those 'denial of liability letters' on behalf of airlines for several years... and the only thing that makes (any) big company sit up and deal with a pilferage problem is when that issue costs them money.

AMS, CDG and MIA used to be horrendous for pilferage, until enough fuss was made and (in particular with CDG) security monitoring was improved.
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