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Old Apr 13, 2010 | 9:58 am
  #1  
bigsean
 
Join Date: Apr 2005
Programs: UA, AA, Starwood, Avis
Posts: 48
Hotels.com snafu -- help please!

I'm screwed. I'm supposed to stay at the Doubletree NYC tomorrow night, booked through hotels.com. I woke up this AM to a "72 hour sale" email from hotels.com. I found the cheaper rate at my hotel, cancelled my old reservation and tried to book a new one. It won't let me, because it says I had a previous reservation and it would double-charge me.

Turns out my reservation is non-refundable. I've called Hotels.com and Doubletree and neither will reinstate my reservation but they're still charging me. They insist on charging me for a service they refuse to provide.

They keep trying to get my fee refunded, but I don't want that, I just want the damn room.

Oh travel experts, is there a way to defeat this chaos? I need my stinkin' room! Time is of the essence, I leave tomorrow morning!

(yes I realized after the fact that I should have used hotel.com's price match guarantee, I forgot about that)
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