Originally posted by Max Power:
But, it was a very "customer-focused" letter, not just a personal note - the Captain wrote "We realize that you have a choice of airlines, and appreciate that you chose Air Canada" - which impresses me a lot.
To me that sounds like standard airline lingo. On so many flights that's part of the speech that they give upon arrival, along with reminders about staying in your seat.
But I do agree that it was a very nice gesture.