TBS, thanks for the update - and it looks like yo have escaped the nasty weather coming!
Agro,
I'd contact Tumi and get an estimate prior to returning to the AA counter. (BTW, what's Tumi's warranty like? I know my Stahlsac dive bags are unconditionally warranted - I ship 'em back, they fix or replace; it worked that way when PX tore the fabric, bent the axle and planed the wheels flat on one side.)
Originally Posted by
Agrolingua
I did show it to the one person at the counter when I arrived. I mentioned that it was expensive luggage and he mumbled something that they would not replace it. (I am OK if they fix it to original condition) But, he did admit that they did something bad to the suitcase. (not him personally, of course) He gave me the little form and told me to bring the suitcase back and they would repair it. I would be very happy if they let me send it to TUMI for repair. I am trying to think of an option to make this happen. As I think about it perhaps when I take the suitcase back I ought to ask for the Manager and suggest to him that this is what it would take to make it right.
Any other suggestions to help me get what I want?
By the way, I just have regular AAdvantage. But, I have a lot of mile though.