Time Change emails
I booked a weekend in ZRH ages ago and I had a continuous flow of emails from BA saying that my booking was moved 5 minutes forward, then 5 minutes back, and 5 minutes forward again. I found these emails amusing as they seem a bit insignificant. Anyhow, nice of them to let me know and certainly no harm done.
This week the friend I'm going to visit asked for my flight details today. As I looked them up I noticed that I would be flying back on a Monday, when I was fairly sure I would return on the Sunday. After a brief moment of doubting my sanity I checked the original booking confirmation (and thanks to google all subsequent communication about this booking reference): Return was booked for Sunday, changes after that were only a few minutes forward and backwards.
Called BA and apparently the Sunday evening service ZRH-LCY was canceled. Changed the booking to a LHR flight within 2 minutes. Two questions come to mind though:
- Why is moving an itinerary by 5 minutes a reason to send me an email, but moving it by 24 hours is not?
- Who had the silly idea that I would rather arrive in LCY 24 hours later than in LHR around the time of the initial flight?
Maybe BA should stop worrying about the money they pay their cabin crew and get to work on some intelligent computer systems...