Originally Posted by hummer28

Hopefully marketing is able to get this resolved for you. I've had my "case" sent over to marketing several times now. I was told to expect something in the mail as well. If I receive anything I'll let you know. I finally talked to someone at BAEC who did acknowledge that at this point it's their fault. The rep told me if it was put in my account and taken out again it wasn't Chase. There is a woman named Christie J. at BA who is apparently the liaison between Chase/BA Marketing and BA. I was told this past Sunday I would get a call from her within 24 hours. This hasn't happened yet ...... good times. I've been so put off with British Airways as of late that the wife and I decided to fly Emirates from DFW-CPT for World Cup in June. I figured I should put my money where my mouth is