Originally Posted by gabrielz

Shortly after my long trip report from the other day about IAD-MAD, a member of EI cabin crew pm'd me to thank me for the feedback. When i boarded my return, an EI supervisor was on board, so I made a point of giving him my feedback. Can you imagine my surprise when:

A) He had received a briefing of my trip report from crew that had read it
b) he printed it out with the intention of reading it on the flight but was stoked to get my feedback in person
c) He was super receptive to my feedback, essentially laying out that he was personally responsible for refining the service levels and gave me some good explanations about the craziness of the IAA's rules
D) he seemed genuinely interested in making the product a success

It was awesome.