Originally Posted by
aluminumdriver
My opinion, but if someone handed me something from an online forum, and said this is a trip report someone wrote up about this trip weeks ago that you weren't flying, I'd probably thank you then throw it away. Each flight is different with different crews on it.
aluminumdriver:
How right you are about different crews and flights.
Shortly after my long trip report from the other day about IAD-MAD, a member of EI cabin crew pm'd me to thank me for the feedback. When i boarded my return, an EI supervisor was on board, so I made a point of giving him my feedback. Can you imagine my surprise when:
A) He had received a briefing of my trip report from crew that had read it
b) he printed it out with the intention of reading it on the flight but was stoked to get my feedback in person
c) He was super receptive to my feedback, essentially laying out that he was personally responsible for refining the service levels and gave me some good explanations about the craziness of the IAA's rules
D) he seemed genuinely interested in making the product a success
It was awesome.
No offense, AD but I think your philosophy prevents you from getting all the feedback you might need.
BTW, the service was excellent - just as it was on the outbound. I'll write up a full trip report shortly.
-G