First of all, some UA employees already behave in this manner all the time. Not all, or even or most employees, but an influential enough minority to be a PITA for pax. As in the many threads I cited, in the post that you replied to. And remember the Wildcat strikes, CHAOS, the Summer of Hell, and the 2008 sickouts? All self-help, much of it illegal, and the epitome of "it's all about ME, it's all about ME" behavior at the customer's expense. Using customer suffering as a bargaining chip to get leverage against the employer. If you wonder why some customers are not enthused about going out of their way to help employees get higher pay, more job security, and better benefits...that bridge was burned a long time ago. Not by the customers, but by some employees and certain Union decisonmakers, who burned bridges with the customers just to show Management the strength of their resolve.

Second, don't you think that a customer, who is paying to receive a service, is in a different position than an employee, who is being paid to do a job? It is perfectly reasonable for the customer's concern to focus on the service she is receiving (and whether she is getting what she paid for); she is paying for something to be done for her ("me me me"). Whereas the employee must consider the requirements of the job he is being paid to perform, and think about the expectations of the people paying him to do it. If he was doing the job solely for his own personal benefit ("me me me"), why would anyone pay him to do it?

Third, I actually don't see what you point was (other than to attack me personally), since this is a thread about the WAS-MAD codeshare route. And I was replying to posts which said that it's awful that this route is "outsourced" and not flown with United "metal," and I was making the point that the metal really does not affect the product delivered, as long as this flight is still treated in other ways like a United-operated flight.