I also disagree with the first few posters...I definitely think the OP should be entitled to more than $100, although go about it politely. Indeed this did not come across as one of the "biggest" "I'm so entitled" posts. If you are flying on a ramshackle US carrier, then fine expect nothing. But if you choose to spend your dollars with CX then I think you should be treated like a customer who chose a 5-star airline