[QUOTE]Originally posted by onedog:
[B]This type of guy is what gives PEOPLE in general (not just us EXPs) a bad name.

AA employees on the frontline have pretty thick skin, are patient and know not everyone is like this. He may have been having a bad day. We've all had that one customer who flips out on occasion but we don't take it personally. You just have to move on. We know you're all not like that

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