Just flew JFK-BOS-ORD yesterday and I must say that the AA terminal in BOS was the most horrible AA experience I have ever had. Rude and cold (and sometimes just downright scary) gate agents and FA's, trash strewn everywhere throughout the terminal, and only one place beyond security to get food. The food line was almost as long as the security line, as there was nothing stocked and available. I ended up not eating at all until 8 PM that evening. I know it was an EXTREMELY busy day yesterday, but it is still unacceptable.

To top it off, I received my rollerbag at ORD covered in tarmac soot and with an obviously irreperable dent. The baggge service folks at ORD (which were most slovenly in appearance, by the way), were not helpful and gave me a list of places to "repair" my obviously totaled bag. No apology, no offer to get my soot-stained pants dry-cleaned. I had a similar experience with NW, and a voucher was issued on the spot. It seems like AA wants to make it very difficult for people to be reimbursed when handlers play rugby with one's bags.

I love AA, but I think I'll fly different metal to BOS next time. As for the bagage situation, I am open to suggestion as to my next course of action. Luckily, I haven't had anything like this happen to me on AA before.