FlyerTalk Forums - View Single Post - Gold rewards member and room upgrades! Is it a scam??
Old Apr 5, 2010 | 8:40 pm
  #24  
ohmark
All eyes on you!
20 Years on Site
 
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
Originally Posted by SkiAdcock
* If the 3 stays there were award stays I'd get it.
The rules of the program do not differentiate paid stays from award stays in respect to upgrades. Being told by a property, at checkin, that non suite upgrades are available but only if you pay, is a clear violation of the Marriott Rewards elite benefit program, whether a paid or award stay. My guess is that being told such at the Blackstone is a product of poor employee training. I've noticed, at that property, a wide variance in the competency of front desk personnel. Some very good. Some without a clue.
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