Crystal cabins are quite small. Check out the comparable square footage with similar size HAL ships. You get a long sofa in HAL rooms besides the bed. In Crystal rooms you get one big chair and a stool. This has long been an acknowledged deficiency.

Crystal service ranges between cloying and intrusive to surly and indifferent. Particularly the Eastern European men Crystal hires who often have a chip on their shoulders and a sneering attitude towards the passengers. They more likely have had abetter education in their own countries (with fewer job opportunities), than the passengers they are now required to serve.

HAL service which is primarily Indonesian and Filipino is consistently smiling and professional. HAL ships have 100% been a delight for service and consitency. Crystal was less fortunate and inconsistent.