We are staying at Pier 66 this weekend and this hotel needs a major overhaul both for the rooms and staff attitude.

I am a Diamond and at the check-in I was told, we are upgrading you to a very nice room. We got a room on 11th floor - which is fine but the room is small and the toilet is in a closet in the bathroom. Oh well, we can get over it - no problems.

Worst this morning though - B'fast was served at Mariners - a makeshift restaurant. We have an infant with us - we asked for a high chair and were told no high chair is available. We inquired how could that be. Manager name 'Pedro' showed up and said we have no high chairs. I went to the front desk asked for a manager and in 20 minutes we had a high chair. The restaurant manager lied to us.
The restaurant is not well managed as the girl who was suppose to be seating everyone was selling coffee for $3 and pastry for another $3.

Now our in room TV does not and it has no signal.

An unmanaged hotel like this is bound to give Hyatts a bad name.

Help how to address these problems as we are still here for one more night.