Originally Posted by sabieboy

My only really bad luxury hotel experience. Clueless and dishonest staff for starters. The club lounge was only open from 6-8 pm each day, and I was prohibited from taking a bottle of water to my room. The worst part was the
saggy, lumpy mattress on one of those rickety frames that moves when you do. I dragged the mattress to the floor, hoping for a better sleep closer to the ground. That's when I found the original purchase receipt on it, dated 1999 (the trip was in 2007). When I went down to the front desk (for the third or fourth time, there were that many things to complain about) they said that they had never heard that complaint before and that I couldn't be moved to another room until 1 pm the next day (and the hotel was not full). Suffice it to say that I checked out at 6 am and moved to better hotel that was about half the price.