FlyerTalk Forums - View Single Post - Check into hotel with assumed name
View Single Post
Old Apr 2, 2010 | 10:25 am
  #2  
pushmyredbutton
50 Countries Visited
3M
100 Countries Visited
15 Years on Site
 
Join Date: Mar 2009
Location: DPS
Programs: AS Titanium, LH Senator
Posts: 1,907
Last year I resigned as a Front Desk Manager at a Marriott hotel in the Northeast. We would have this request quite often.

We'd generally require the reservation to be made in the exact name of the person checking in (unless there were notes stating otherwise), but at checkin it was not uncommon for a request to be made to have it so no one could locate them there.

We'd change their name to Duck/Daffy or something similar and let them know that would be appearing on their bill, while at the same time maintaining their real name on an internal field in our system on visible to us.
pushmyredbutton is online now