+1 ^

I am finding the 9W FFP more and more valuable with each passing day. Today I needed to organise an urgent trip to India over the next few days due to a family emergency. 9W bent over backwards to accommodate me. They managed to release an I class seat in a very busy flight with only a day's notice. And that too on a ticket they weren't even supposed to touch as it was a corporate ticket with a "hidden" fare. (I couldn't get in touch with the corp TA due to time differences.)

And also managed to book a F award for the return segment next week. (Even had a choice for a J or F award for the return!)