Originally Posted by
kenziid3
Thats what the UA 1K line said also. In Jan and Feb of this year I was able to be waitlisted for upgrade over the phone. did the policy change or I did I just slip thru the cracks the first two times? Thanks for you help.
It's because of the code share..perhaps when you booked this in Jan/Feb you were ticketed with the UA flight number instead of a CO code share flight number? That could make the difference..and it is possible for CO to book it either way.
It's a valuable lesson.. if you care about upgrading NEVER book code shares (at least not on United metal because they are not code share friendly).