Originally Posted by
errolflynn
I do have one more question. I saw on
http://www.montrealconvention.org/ that according to Article 31, I should have made a written complaint to the airline. However, I didn't do this...will the Passenger Property Questionnaire count as a complaint?
In that case, you do need to write a claim letter, attaching a copy of the PIR form and other relevant documentation.