FlyerTalk Forums - View Single Post - Why can't I use United check-in machines!?!?!?
Old Mar 30, 2010 | 3:44 pm
  #2  
SATTSO
 
Join Date: Sep 2009
Posts: 3,702
Originally Posted by PortisTortoise
Okay, so last year, I took a flight on United. When I arrived at the airport, the machine told me to go see a representative when I tried to check in. So of course after I wait in line to see one, they tell me I have to go to another line for "Additional Services". Here, they ask me for my ID which I present and they call it in and tell them I have my driver's license and blah blah blah.

So I thought... Wow that was weird.

A month later, I take United again... And the EXACT same thing happens! And AGAIN a month later.

... is going on here? At first after some research, I thought it was a SSSS or something, but I never went through any special search procedures... Just an annoying check-in process where I have to wait in line with people who have all sorts of crazy time-consuming problems. I've luckily not missed a flight yet.

Then I thought... Maybe I'm on some watch-list.

But the thing is this NEVER happens when I take Virgin America.

So what the heck is going on here? Why has United decided to single me out that I need a special check-inp rocess?
If it was a watch list from DHS/TSA it would happen on all airlines. Have you asked why this is happening?
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