Originally Posted by
MikeyZBT
I do love being able to do it online, but I hate that technically when you click "Continue" to make your changes, you are techincally accepting the change that Delta made and then you have to hope you can make the change. That, I do not love.
I would never click "continue" or "accept" online unless it was the itinerary I was planning on using (see the Waitlist for BE upgrade" thread). So if it is not a fairly routine and minor SC, I call. No room for error and I can negotiate much easier that way.