Originally Posted by
Sphinx
In such cases, and if they have a good reason not to consider these as part of their pool of "standard suites", then the check-in staff should be empowered to at least upgrade plats to a towers room rather than give no upgrade as was in my case...
The Towers is treated as a separate hotel- so no upgrades here without a payment (cash or points). The points payment to upgrade to Towers is one of the best deals in Hong Kong I think.