Originally Posted by
tillephone
Checked in at Sheraton Hong Kong yesterday. Got an upgrade to an Executive Suite which is quite nice to be honest.
Asking for a Harbor view room/suite this morning they told me that yes, I could get Harbor view, but no, not a suite. The hotel does have suites with harbor view though and there seem to be a couple available for the entire length of my stay. They basically told me that I have the option to choose between an Executive Suite (no harbor view) or a regular Harbor View room.
I do understand that as a Platinum SPG you will only be upgraded to "standard suites". But I do not really understand how that term is defined (if at all). I've been upgraded to ridiculously enormous suites (e.g. in Khao Lak, Sheraton La Caleta) before but here they seem to be a little fussy about their upgrade policy with regards to suites.
Can anyone explain the "standard suite" term? Can anyone share upgrade experiences at Sheraton Hong Kong?
(btw. since I won't spend to much time in my room I am changing to the harbor view room - I'll see how much smaller than the Exec suite this will be...)
I used to stay exclusively at the Sheraton HKG Towers until the W HKG opened up as they had some very favorable rates. What you experienced is the policy at the Sheraton regarding upgrades. You weren't given any runaround from what I experienced and what others experienced. This hotels is very proactive regarding upgrades. I don't recall ever having to ask as I was always offered suite at check-in.
As I stated I didn't change to the W due to any issues with the Sheraton. As with any hotel, I wanted to try the W and it was new and their introductory prices were the same as my negotiated rate at the Sheraton Hong Kong Towers. I know they've been open for over a year, but even after the introductory rate I had some very good rates due to some mistake rates so continued to stay there. They didn't honor the mistake rates, but they counted with something I was willing to accept.
Regardless both are good hotels that treat platinums well.