Originally Posted by
SNA_Flyer
I wish I knew the rationale behind it. Managers trying to "protect" revenue?
I'm sure it's because they'd rather you put miles on a $15k Versa or other econobox (that they consider midsize) instead of upgrading you to a Premium/SUV/Etc. In the long run, it's much cheaper for the for you to depreciate a cheaper car. I'm not saying it's right; just what they do.
Originally Posted by
SNA_Flyer
I've been to plenty of SPG and Hilton properties that blatantly do this too. Not just the car industry. At least the airlines are a bit more predictable about upgrades and actually follow their own rules.
I think it's a bit different for the hotels. In the case of a car (as I noted above), if you put miles on a cheap car, it saves them money. As for hotels, if the upgraded room won't be sold, it's a VERY minimal cost for them to give you the nicer room. It'll just be a bit extra in cleaning costs (vacuuming a larger room takes a few more seconds, etc). So there's little reason to not upgrade you in a hotel, so long as they know the room won't be sold.