I wasn't offering an excuse. Just an explanation. I think for the most part, the GAs are doing a great job. I think many are experienced to handle the load. Others, not so much. But something is going to give if one person is assigned three gates to work with departing and arriving planes. That's why sometimes you arrive at the gate and sit. No one to open the door. Some stations are better than others. With more complaints from the passengers, hopefully the company can do a better job with staffing levels.