Originally Posted by
JFKSFOLAX_friend
William: Is someone books two rooms under one name, is there a way to enter notes in the reservation to acknowledge that it is a second room and not to cancel?
It would be better to call in and have that person added to the reservation, but this would work as long as the hotel takes an opportunity to read the remarks.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]