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Thread: Poor service SXM-CDG : My first FT complaint ;-)
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Old Mar 26, 2010 | 2:15 am
  #22  
Cupart
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Originally Posted by tezzer
Cancel the above, just had a letter int he snail mail this morning, recognising my dissapointment in the service offered, on one of the flights (the most recent (13/3) and offering my 8,000 miles in compensation for the level of service offered.
Glad to hear you got 8,000 miles in compensation.

Was the incidence occurred on a long haul flight and/or what class of travel?

I'm trying to figure out if there are comp differences depending on what FB level one is on or maybe even how the complaint is written and where it is sent to?

My 10,000 miles were as you can see in Y on long haul, sent directly to a service director. Wrote many positive things as well as the actual complaint but kept it generally very sober.
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