Originally Posted by
kaka
i've been told "no, funds have been placed on hold with ur bank(AMEX) when u made the booking on cx.com"
I wonder, if it's her incompetency, or it's sth cx won't be bothered doing.
Check whether it is true with whatever non-CX card she was meant to draw down with. If funds not drawn down, suspend your non-CX card (if your non-CX bank allows suspensions) and make them contact you. If funds drawn down, then it's very difficult for them to reverse the transaction - I have not been successful in similar circumstances (other merchants not CX).