Originally Posted by
ajhira
They can EASILY do it but it is subject to the person you get on the phone...
if u make an issue about it (nicely) you WILL get your job done...
i've been told "no, funds have been placed on hold with ur bank(AMEX) when u made the booking on cx.com"
I wonder, if it's her incompetency, or it's sth cx won't be bothered doing.