Apparently there has been some sort of glitch on my account page that has been showing me Membership Rewards Express points when in Reality they have been counted as Blue Sky points. As soon as I emailed to ask why this was happening they switched it back and said they have no record of any changes or mistakes.

I then spent over an hour and a half on the phone with various CSRs who occasionally cold transferred me back and forth until I got to a very rude supervisor who said he gave me more Blue Sky Rewards points as a token of his apology (which I never asked for) and then told me the pending points I have will not be credited. I had $667 in spend on my last statement, he credited me 710. So he gave me 710 and took away 667 for a total of 43 points! What a gift.

To make it worse, I was told when i purchased a cruise on the blue sky card by the AMEX travel rep that I would receive 2x points on the payment $500 down. The nice supervisor said that is impossible and you will get 0 points regardless of how much you spent.

Everyone at the Platinum Customer Service was really nice, but this person was from MR and kept complaining quite loudly that I was pressing buttons on my phone, which I was not touching. Is customer service really that bad at AMEX or is it just because my call was associated with a Blue Sky card that they treated me like crap?