Originally Posted by
PTravel
Since losing status, I've only had to call UA once and was routed to the ICC, where I was given incorrect information and left on hold for several minutes at a time.
I'm not a fan of having to call overseas web support to apply e-certs, either.
Recently called WS to ticket a multi-segment itinerary and apply a $200 e-cert. After several very long holds to talk to a "supervisor", agent came back and said he could not ticket that many segments...even though fare rules allow it.
He then made two separate reservations, out and back, which then would not support application of the e-cert. Hung up and called a nice 1K reservations agent with the two PNRs, who then immediately combined the two reservations into one. Had the 1K agent reconnect me to WS and stay on the line. Even with a single PNR it took time, but WS agent finally ticketed me after applying my e-cert.
Took an hour and a half to ticket. Geeze.