Originally Posted by sam123

My first VDB in many many years (usually don't have schedule flexibility).

Was connecting last night to IAD-SFO on B fare, had cleared my UDU upgrade to F a few hours earlier. Plane was supposed to be a 320, selected 1A. Full flight, boarding starts and as I get in I see we're on 319 and people are stacking up looking for seats that don't exist. As there are now more people with BPs than seats, the GA decides to de-board the whole plane and let the computer sort out who needs new BPs.

I quickly check next day's flights, see the next morning's intl config 777 at 820am, and volunteer for VDB if she can put me in F on that flight. The GA jumps at it and sends me to Customer Service counter for my BP etc.

I told CS counter agent I was offered an F seat and got it (nice!). The agent offered Lansdowne Resort and $15 meal voucher which I accepted. The agent offered a free trip cert (DBFREE?), I said I'd prefer travel credit (type B), after conferring with ops she agreed and offered $600 in travel credit (type B), which I accepted

Net net: Far better seat and flight (777 F suite vs. 319 F seat), good hotel night, meal, still arrived in time for my noon meeting vs. arriving at 2am, $600 in certs. ^