Originally Posted by
Diplomatico
New glitch (apologies if it's already been reported.)
Flying DCA-DEN-SAN in April and found upgradeable space on both legs. Went to upgrade using a CR-1 on .bomb and the website wanted to charge me one CR-1 per flight. Called 1K desk and was able to upgrade both legs using a single CR-1.
Explained to CSR what had happened and she told me that I was the second person today (with whom she had spoken) that had had this same problem.
This happened to me today trying to upgrade CHO-IAD-SYD with an SWU, .bomb wanted an SWU for each leg. One now has to phone web support to get a fix. Why does UA continually load all these problems each time they modify their website?