Originally Posted by
lililolo
I guess this upgrade business is entirely upon the situation and the front desk person. We got an upgrade on a stay that we did not even pay.
Absolutely true. But also remember that the elite benefit program just provides minimums for the particular benefit (upgrades, breakfast, etc.). RI's are not required to upgrade from studios to suites, but some will. Resorts are not required to provide breakfast or coupons for breakfast, but some will. Full service properties are not required to provide weekend breakfast or concierge lounge, but some do.