I have used NWA's online booking for award travel several times and found it very user-friendly. I booked my daughter a trip to Paris in January with her first choice of travel date, selected a good coach aisle seat from the seat map, and ordered her a vegetarian meal. It all went like clockwork (the booking and the travel). A good experience all around. I also booked a domestic trip for my husband in January and had a similarly good experience.