Originally Posted by
ohmark
But the words used by the clerk, as quoted by the OP, sound suspicious, as in they don't give upgrades to customers who don't pay some minimum rate. I've seen this happen. I also acknowledge that front desk clerks (particularly at non FS properties) are frequently unfamiliar with either the program or the way the property actually awards upgrades, and simply give answers as to their perceptions or guesses rather than reality.
And THAT is the reason that the very first thing I posted was:
"You don't have adequate information to come to a logical conclusion"
Due to inadequate info everything else in my first post was hypothetical, conjecture and/or supposition as noted by the use of the words "hypothetical" and "supposition".
One hypothetical example: Perhaps there are 5 plats checking in that evening and only 3 rooms for upgrades. They have blocked the 3 rooms for the Plats paying higher rates. Then her comment "there are no upgrades left under the rate you are paying" would make sense in that context and what you were told would have been correct.
Then again that could just be a standard line she uses because she doesn't really know and that is what her manager told her to say. In this case what you were told could have been incorrect.
So as I said at the beginning, there is not adequate information to form a factual answer, only a bunch of supposition.
Note that I was trying to answer the two specific questions asked by the OP:
1) Am I right in being confused by what I was told or 2) is what I was told correct?
I actually think my answers addressed those specific questions without going off tangent.