Originally Posted by
aaupgrade
Just because the T&C doesn't spell it out doesn't mean they don't use rate paid as a determining factor in assigning upgrades when there are less upgrade rooms available than the number of Plats checking in.
I don't disagree with this. But the words used by the clerk, as quoted by the OP, sound suspicious, as in they don't give upgrades to customers who don't pay some minimum rate. I've seen this happen. I also acknowledge that front desk clerks (particularly at non FS properties) are frequently unfamiliar with either the program or the way the property actually awards upgrades, and simply give answers as to their perceptions or guesses rather than reality.