Originally Posted by
ZDog377
I know this is something minor, but after getting up to the room I realized this was the smallest problem. Am I right in being confused by what I was told or is what I was told correct?
Unfortunately, Marriott has excluded their extended stay properties from their elite upgrade benefits. So technically, you shouldn't have received an upgrade due to your elite status at all. As far as Marriott's Rewards program goes, the hotel is correct.
Now with that said, I guess a given hotel might try to go above and beyond the minimum program requirements and provide upgrades. And if they did that, I guess they could base the upgrades on any criteria they want (i.e. rate, elite status, etc.)