Originally Posted by
lin821
Well, the free phone support only works for the U.S. and Canada. I am in Taipei right now. Not to mention they ask you to scan the system before calling. No can do. I can't even get beyond the log-in screen? How can I make the scan happen.
Do you still think I should try calling?
I've had better luck with MS support over the phone and via e-mail than via their awful chat. With chat, I've found the reps are dealing with too many customers at once to keep anything straight.
You can call a US toll free number via a voip provider or a service like Skype.