few years old?
TWA is still on there. Would be really cool to see a new comparison from 08 or 09. Nonetheless interesting. Id like to see where WN stacks up now since their fares aint nothing to brag about anymore. Also would be nice to see new results after premium seat fees, baggage fees, cup of water fees, pillow fees, holiday fees, and outrageous change fees have been implemented! DL might actually fall off the left side of the chart along with US
In general, price increases rarely affect NPS (unless handled badly), so I would not expect that aspect of things to have changed WN's score.
I live near SAN, and most everyone here loves WN. When I mention that I've never been able to find the big comfortable seats, and all WN does to reward me flying them is offer me the chance to do more of what I didn't want to do in the first place (ie fly coach) most people around here look at me like I'm from another planet. I'd bet that WN's score would be similar today, as it was a few years back.