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Thread: Interesting data on AS consumer satisfaction
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Old Mar 19, 2010 | 8:26 pm
  #2  
ANC
 
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,554
Originally Posted by dgwright99
See here - the data is a few years old, but shows AS second only to WN in CS - and also shows how that was correlated with growth http://customerintimacyblog.files.wo.../blog30pic.jpg

Some background on the "net promoter" measure of customer satisfaction here http://www.customerthink.com/article...ure_of_success
few years old? TWA is still on there. Would be really cool to see a new comparison from 08 or 09. Nonetheless interesting. Id like to see where WN stacks up now since their fares aint nothing to brag about anymore. Also would be nice to see new results after premium seat fees, baggage fees, cup of water fees, pillow fees, holiday fees, and outrageous change fees have been implemented! DL might actually fall off the left side of the chart along with US
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